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Privacy Policy

At all times we will endeavour to protect your personal information. This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information. If you need any further information pertaining to a privacy matter, you should contact us at: support@axiar.com.au

Why do we collect your personal information?

We collect your personal information for the following purposes:

  • To provide better user experience

  • To contact you where you have made contact with us

  • Where you have accepted the terms and conditions of this policy and granted us, our related parties and partners, permission to contact you.

We may also use this information for other reasonably expected purposes directly related to the main purpose of collection, including:

  • processing and delivery services to you

  • generating invoices and receipts

  • performing credit checks and credit reporting

  • supplying and issuing password and log-in information (where necessary)

  • maintaining and managing your account (where necessary)

  • dealing with your enquiries and customer service purposes

  • market analysis and product analysis and development

  • marketing other products and services to you

  • staff training

  • for any other reasonably expected purpose.

For all other uses or disclosure, we will obtain your consent, unless you have granted permission access to your information directly or indirectly through other means (e.g. using a manual form at a workshop or training).

If you do not provide all or part of the information requested, the consequences of this may be that:

  • we will not adequately be able to carry out our services to you

  • we may not be able to carry out our services to you at all.

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What personal information do we collect from you?

We may collect information including your name, address, contact phone, organisation name and e-mail details. 

How do we collect your information?

We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request. We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, from that individual only.

 

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).  

We may pass your personal information to other organisations

In the course of providing our services to you, and only where your consent has been given to us, we may disclose your personal information to other persons or organisations including:

  • debt recovery agencies

  • IT service providers and contractors

  • your representatives or legal advisors

  • our representatives, legal advisors or other professional advisors

  • law enforcement or government bodies

  • Where third parties such as professional and social media sites have privacy policies that obtain this data without our direct transfer of your data.

Anti-spam policy

We will never deliberately lease, rent or sell your personal information, including your email address.

Opting out of receiving marketing material

If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us at: support@axiar.com.au.  We will still need to send you essential information, such as invoices and/or your account-related information, however, no communication that is categorised as newsletters, marketing promotions and offers will be distributed to you once you have notified us of your preference.

Updating your personal information

We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate. You can update your personal information by logging into your account online and following the instructions or by emailing us your updated details at: support@axiar.com.au.

Secure storage of your personal information

Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure. If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.

Keep your PIN, passwords and any identifying information safe

It is your responsibility to keep your PIN, logins and passwords secure. Anyone who knows this information can access your account. We accept no responsibility for personal information disclosed to persons who know your PIN, password or other identifying features.  In dealing with us, unless it is a risk-related and/or social-engineering exercise, we will never ask for your personal identifiable information (PII), PIN, password or other such features. 

Our contact details

Axiar Pty Ltd

PO Box 1005

CARINDALE QLD 4152

You are able to request your personal information, the purposes for which it is held, how it was collected, how it is held, used and disclosed by submitting a request in writing to the above address or the below email address: support@axiar.com.au.

If you feel your privacy rights have been breached, you can submit a complaint to us at the physical address or email address provided above.

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